Product Info

Do I have to personalize my new mobile phone or device case?

A: Of course not! Every case is custom to you whether or not it's personalized with your monogram, initial or name. All our designs can be ordered without personalization - simply choose your favorite pattern, color and case style and then, place your order.

How do I attach the case to my mobile device?

A: It's easy! With a Slim style, simply slide your phone into the hard-shell case, starting at the top. Align the phone buttons with the case holes and then gently snap the case into place.

If you have an Extra Durable style, just remove the flexible bumper from the hard-shell and place it around your phone. Slide your bumper-wrapped phone into the case, starting at the top. Align the phone buttons with the case holes and then gently snap the case into place.

How do I remove the case from my mobile device?

A: Whether you're removing a Slim or Extra Durable case, turn the phone or device so that its back faces you. Apply pressure to the bottom corners to create a space between the phone and case. Using your fingers, gently pry the space open, and the case will pop right off.

*Please do not put any pressure on/over the phone camera or you will risk damaging the lens.

Do your cases fit all mobile devices?

A: At this time MyCustomCase covers are designed to fit only the iPhone 6/6s/6 Plus/6s Plus/7/7 Plus/8/8 Plus/X/XS/XR/XS Max/11/11 Pro/11 Pro Max/12 Mini/12/12 Pro/12 Pro Max/SE/13/13 Pro/13 Pro Max/13 Mini/14/14 Plus/14 Pro/14 Pro Max/15/15 Plus/15 Pro/15 Pro Max, Samsung Galaxy S8/S8+/S20 5G/S20+ 5G/S20 Ultra 5G/S21 5G/S21+ 5G/S21 Ultra 5G/S22/S22+/S22 Ultra/S23/S23+/S23 Ultra/S24/S24+/S24 Ultra, Samsung Note 20/20 Ultra, iPad 2/3/4, iPad 9.7-inch/10.2-inch/10.9-inch, iPad Air 1/2/3, iPad mini/mini Retina 2/3/4/5/6 or iPad Pro 9.7-inch/10.5-inch/11-inch (1st Gen)/11-inch (2nd Gen)/11-inch (3rd Gen)/11-inch (4th Gen)/12.9-inch (1st & 2nd Gen)/12.9-inch (3rd Gen)/12.9-inch (4th Gen)/12.9-inch (5th Gen)/12.9-inch (6th Gen) models.

What's the difference between a Slim and Extra Durable case?

A: Choose a Slim case if you'd like a lower profile and lighter feel. Choose an Extra Durable case if you'd like an additional layer of protection with an impact-resistant bumper. With either choice, all our phone cases help protect from daily wear and tear. Plus, they combine our exclusive Color Integration Technology with flexible yet durable polycarbonate plastic.

Can I use Lightning to 30-pin cabled adapters with the iPhone 5/5s & 6/6s Extra Durable case?

A: Our iPhone 5/5s, 6/6s, 6/6s Plus and 7/7 Plus cases are compatible with the Apple Lightning to 30-pin Adapter (2.m) - available here. If you currently don't have these particular Apple Lightning adapter or don't wish to purchase one, the USB to Lightning cable that came with your iPhone will fit.

How do your iPad and iPad Mini cases work with Smart Covers?

A: Our custom iPad, iPad Air and iPad mini/mini Retina cases are completely compatible with Apple Smart Covers. Designed to perfectly fit one another, all you have to do is snap the Smart Cover into place over your new custom case and you'll have total front-to-back protection for your device.